Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing Rajmudra Academy. We are committed to providing quality educational services, courses, books, study materials, and digital learning resources. This Refund Policy explains the rules and conditions regarding cancellations, refunds, replacements, and payment-related issues.

By purchasing any product or service from our website, you agree to this Refund Policy.

1. Overview

Rajmudra Academy offers:

  • Online courses
  • Offline coaching services
  • Recorded lectures
  • Live classes
  • E-books and downloadable PDFs
  • Mock tests
  • Printed books
  • Educational subscriptions

Due to the nature of educational and digital products, refund eligibility varies depending on the type of service purchased.

2. Digital Products and Online Courses

Non-Refundable Products

The following products and services are generally non-refundable once access is granted:

  • Recorded video courses
  • Online classes
  • Downloadable PDFs
  • E-books
  • Mock tests
  • Digital study materials
  • Subscription plans
  • Premium educational content

This policy exists because digital content can be instantly accessed, downloaded, or copied.

3. Course Cancellation Policy

Before Course Access

Users may request cancellation only if:

  • Course access has not yet been activated
  • No study material has been downloaded
  • No live class has been attended

In such cases, Rajmudra Academy may review the request and approve partial or full refunds at its discretion.

After Course Access

Once a student:

  • Accesses course videos
  • Downloads materials
  • Attends classes
  • Uses premium services

refund requests will generally not be accepted.

4. Printed Books Refund and Replacement

Refunds or replacements for printed books are allowed only under the following conditions:

Eligible Situations

  • Wrong product delivered
  • Damaged product received
  • Missing pages or printing defects
  • Manufacturing damage

Conditions for Approval

Customers must:

  • Report the issue within 3 days of delivery
  • Provide clear photos/videos of the damaged item
  • Keep original packaging if possible

After verification, Rajmudra Academy may:

  • Replace the product, or
  • Issue a refund if replacement is unavailable

5. Non-Refundable Situations

Refunds shall NOT be provided for:

  • Change of mind
  • Lack of usage
  • Exam failure
  • Dissatisfaction due to personal expectations
  • Delayed internet or technical issues from user side
  • Incompatibility with user devices
  • Failure to attend classes
  • Partial course completion
  • Sharing account with others leading to suspension
  • Violation of Terms of Service

6. Duplicate Payments

If a customer is charged multiple times for the same transaction due to:

  • Payment gateway issues
  • Bank errors
  • Technical problems

the excess amount will be refunded after verification.

Users must contact support with:

  • Payment screenshot
  • Transaction ID
  • Registered email/mobile number

7. Failed Transactions

In some cases, payment may fail but money may still be deducted from the customer’s account.

What Happens Next?

  • Most failed payments are automatically reversed by banks within 5–10 business days.
  • If the amount is not reversed, users may contact our support team.

Rajmudra Academy is not directly responsible for banking delays.

8. Refund Processing Time

Approved refunds are processed within:

  • 7 to 10 business days

depending on:

  • Bank processing time
  • Payment gateway policies
  • Original payment method

Refunds are usually credited back to the original payment source.

9. Subscription Services

For subscription-based services:

  • Refunds are generally not available after subscription activation.
  • Users may cancel future renewals if applicable.

Access remains active until the subscription validity period ends.

10. Promotional Offers and Discounts

Courses or products purchased during:

  • Sales
  • Discounts
  • Promotional campaigns
  • Special offers

may be subject to separate refund conditions.

Some promotional purchases may be strictly non-refundable.

11. Account Suspension and Refunds

If a user account is suspended due to:

  • Unauthorized sharing
  • Copyright violation
  • Abuse
  • Fraudulent activity
  • Policy violations

no refund shall be provided.

12. Force Majeure

Rajmudra Academy shall not be responsible for refund delays or service interruptions caused by:

  • Natural disasters
  • Internet outages
  • Government restrictions
  • Technical failures
  • Pandemic situations
  • Third-party service outages

13. Changes to Refund Policy

Rajmudra Academy reserves the right to modify this Refund Policy at any time without prior notice.

Updated policies become effective immediately upon posting on the website.